jillid Casino Privacy Policy

jillid ("jillid", "we", "us", "our") operates the online casino and sports betting platform accessible at jillid.app, designed and operated specifically for Filipino players. jillid is committed to protecting the privacy and personal information of every person who interacts with the jillid platform, whether as a registered player, a visitor to the website, or a participant in any jillid promotion.

This Privacy Policy describes the personal information jillid collects, the purposes for which it is used, the circumstances under which it may be shared, and the rights that players have over their own data under Philippine law. This Policy is written to comply with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on jillid, logging in, or otherwise using the jillid platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the jillid platform.

This Privacy Policy applies to all personal data processed by jillid in connection with:

• The registration and management of player accounts on jillid.app.
• All deposit, withdrawal, and payment transactions conducted through the jillid platform.
• KYC identity and age verification processes required before withdrawal processing.
• Customer support interactions via live chat, email, or any other jillid communication channel.
• Participation in jillid promotional offers, loyalty programmes, or VIP tier rewards.
• jillid's responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
• Technical data collected automatically during your use of jillid.app, including through cookies and session tracking.

This Policy does not govern the privacy practices of third-party services accessed through the jillid platform, including GCash, Maya, BPI, BDO, Metrobank, Coins.ph, game providers, or any other external services. jillid encourages players to review the privacy policies of those third-party providers independently.

jillid collects the following categories of personal data from players:

jillid collects personal data through the following channels and methods:

4.1 Directly From You

The majority of personal data jillid processes is provided directly by you — during account registration, when completing KYC verification, when making deposits or withdrawals, when contacting our support team, and when using responsible gaming tools within your account settings.

4.2 Automatically Through Technology

When you visit jillid.app or interact with the platform, certain technical data is collected automatically through server logs, cookies, and session tracking technologies. This includes your IP address, device identifiers, browser information, pages visited, and time spent on each page. This data is collected to maintain platform security, prevent fraud, and improve the player experience.

4.3 From Third-Party Verification Services

For KYC purposes, jillid may use third-party identity verification services to cross-reference the identity documents you submit against government databases and document authenticity checks. These services process your document data under strict data processing agreements with jillid and do not retain your documents beyond the verification transaction.

4.4 From Payment Processors

When you use GCash, Maya, BPI, BDO, Metrobank, Coins.ph, or other integrated payment providers to deposit funds, jillid receives transaction confirmation data from those providers — including transaction reference numbers and confirmation of the amount credited — but does not receive access to your payment account credentials.

jillid processes your personal data for the following specific, legitimate purposes:

• Account Creation and Management: To register your jillid account, authenticate your identity on login, manage your account settings and preferences, and maintain the security of your account.
• Payment Processing: To process your GCash and bank deposits, execute withdrawal requests, maintain your PHP wallet balance, and generate transaction histories.
• KYC and Age Verification: To verify your identity, confirm that you meet the 21+ age requirement, and comply with Philippine anti-money laundering regulations prior to processing your first withdrawal.
• Game Provision and Technical Support: To provide access to jillid's game lobby, record game outcomes for dispute resolution, and maintain accurate bet and win records.
• Responsible Gaming Compliance: To enforce deposit limits, self-exclusion requests, cooling-off periods, and other responsible gaming measures applied to your account, consistent with PAGCOR guidelines.
• Customer Support: To respond to your support queries, resolve disputes, investigate complaints, and maintain records of our communications for quality assurance and regulatory audit purposes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct on the jillid platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and PAGCOR operational requirements.
• Marketing and Promotions: To send you personalised promotional offers, bonus notifications, and jillid news — where you have consented to receive such communications. You may opt out at any time.
• Platform Analytics and Improvement: To analyse aggregated, anonymised platform usage data in order to improve the jillid player experience, optimise game lobby performance, and develop new features.

jillid processes personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing required to perform jillid's obligations under the Terms and Conditions you agreed to upon registration — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable Philippine laws — including anti-money laundering legislation, PAGCOR regulatory requirements, and the Data Privacy Act itself.
• Legitimate Interests: Processing necessary for jillid's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided express, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jillid does not sell your personal data. jillid shares your personal data only with the following categories of third parties, and only to the extent necessary for the specific purpose stated:

7.1 Payment Service Providers

GCash, Maya, BPI, BDO, Metrobank, Coins.ph, and other integrated payment providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulations.

7.2 KYC and Identity Verification Providers

Third-party identity verification services receive the identity documents you submit for KYC purposes. These providers are engaged under data processing agreements that restrict their use of your data to the KYC verification transaction only.

7.3 Game Providers

Licensed game suppliers — including Pragmatic Play, PG Soft, Playtech, and NetEnt — receive a player session token necessary to deliver their games through the jillid lobby. They do not receive your full account details, financial data, or KYC documents.

7.4 Regulatory and Law Enforcement Authorities

jillid may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory demand. jillid will not disclose more than is strictly required by the applicable legal obligation.

7.5 IT Infrastructure and Cloud Service Providers

jillid uses reputable cloud infrastructure providers to host the platform and store data securely. These providers act as data processors under jillid's instructions and are bound by data processing agreements that prohibit independent use of your personal data.

jillid retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with jillid's data destruction procedures.

jillid implements technical and organisational security measures appropriate to the sensitivity of the personal data processed. These include:

• Encryption: All data in transit is protected using TLS 1.3. All personal data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to player personal data within jillid's systems is restricted on a strict need-to-know basis. All access is logged and auditable.
• SMS OTP Authentication: Multi-factor authentication via SMS one-time passwords is implemented for account login from unrecognised devices.
• Penetration Testing: jillid's platform undergoes regular security assessments and penetration testing by qualified third-party security professionals.
• Intrusion Detection: Automated systems monitor jillid's infrastructure for anomalous activity, suspicious login patterns, and potential data security incidents in real time.
• Employee Training: jillid personnel with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
• Vendor Security Standards: All third-party service providers processing jillid player data on jillid's behalf are required to meet security standards consistent with jillid's own policies, as specified in data processing agreements.

While jillid applies industry-standard security measures, no online platform can guarantee absolute security against all threats. Players are encouraged to protect their own account security by using a strong, unique password and not sharing their jillid credentials with any third party.

jillid uses cookies and similar tracking technologies to operate the jillid platform, maintain your session, remember your preferences, prevent fraud, and analyse platform performance. The following categories of cookies are used:

• Essential Cookies: Strictly necessary to operate the jillid platform — including session management cookies that keep you logged in during your visit, and security cookies that help detect fraudulent activity. These cannot be disabled without impairing basic platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised, aggregated data about how Filipino players use jillid.app — which pages are visited most frequently, where errors occur, and how the game lobby navigation is used. This data is used only to improve jillid's platform.
• Marketing Cookies: Used with your consent to understand which promotions and communications are most relevant to you. jillid does not use third-party advertising networks or cross-site tracking cookies.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the jillid platform but may affect certain functionality and personalisation features.

The jillid platform is strictly for adults aged 21 years and above, consistent with Philippine gambling law and PAGCOR responsible gaming guidelines. jillid does not knowingly collect personal data from individuals under the age of 21.

Where jillid discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, jillid will immediately suspend that account, retain the data as required for regulatory reporting and legal compliance purposes, and where appropriate, report the matter to the relevant Philippine authorities.

Parents and guardians are responsible for monitoring minors' internet use and ensuring that underage individuals cannot access the jillid platform. If you believe a minor has registered an account with jillid, please contact our Data Protection Officer immediately at the contact details provided in Section 15.

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights as a data subject. jillid is committed to facilitating the exercise of these rights promptly and without unnecessary barriers.

To exercise any of the rights listed above, please contact jillid's Data Protection Officer using the details in Section 15. jillid will respond to valid data subject requests within thirty (30) calendar days of receipt. jillid may request proof of identity before processing a request to protect against unauthorised access to another person's data.

Some of jillid's third-party service providers — including cloud infrastructure providers, game technology suppliers, and KYC verification services — may process data on servers located outside the Philippines. Where such cross-border data transfers occur, jillid ensures they are conducted in compliance with Section 21 of the Data Privacy Act of 2012 and the NPC's rules on cross-border data flows.

Specifically, jillid requires that any cross-border recipient of Filipino player personal data provides a comparable level of protection to that afforded under Philippine data privacy law, whether through contractual obligations, the recipient's own legal framework, or other appropriate safeguards approved by the NPC.

Where jillid's primary data infrastructure is located within the Philippines, cross-border transfers are limited to specific processing activities — such as game provision or fraud screening — where no equivalent local solution is available.

jillid reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, NPC guidance, jillid's business practices, or the services offered on the jillid platform. The effective date at the top of this document indicates when the current version was last approved.

Where amendments are material — meaning they significantly affect how jillid processes your personal data or the rights you have — jillid will notify registered players via SMS or an in-platform notification before the changes take effect, providing you with an opportunity to review the updated Policy and, where applicable, withdraw consent for any newly described processing.

The current version of this Privacy Policy is always available at jillid.app/privacy-policy. Your continued use of the jillid platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to report a suspected data privacy concern, please contact jillid's designated Data Protection Officer: